FAQ + Privacy Policy +Terms and Conditions

Last Updated: [09/03/2023]
FAQ - 

General Questions:

Q: What is Calipokehouse?

A: Calipokehouse is a marketplace for collectors and fans to purchase trading cards that are 100% authentic and your reliable source to grow your valued collection. 

Q: I'd you like to partner with Calipokehouse, how do I get into contact?
A: Please contact winston@winstontcgllc.com

Q: Where do I go if I have a question not answered here?
A: Please contact winston@winstontcgllc.com

Shipping & Handling:

Q: When will items be shipped out after payment?
A: Items will be shipped out within 2-4 business days

Q: What is your return policy?
Our Returns Policy at Calipokehouse:

At Calipokehouse, we understand that sometimes things don't go as planned. That's why we offer returns for most of our products, as long as they are in their original condition with unopened packaging. To ensure a smooth return process, please initiate your return within 14 days from the date of your purchase.

How to Initiate a Return:

To return a product, simply contact us at winston@winstontcgllc.com, and our dedicated team will guide you through the necessary steps.

Refund Process:

Upon acceptance of your return, you will receive a refund for the purchase price of the product, with any applicable return processing fees deducted. Please note that original shipping fees will only be refunded in cases where the return is due to an error on the part of Calipokehouse.

Q: Where will the items be shipped out from?
A: All items that are listed (non-preorders) will be shipped from California, USA. 

Privacy Policy - 

1. Introduction

Welcome to Calipokehouse! At Calipokehouse, we are committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Shopify store and interact with our services. By using our website and services, you consent to the practices outlined in this policy.

2. Information We Collect

2.1 Personal Information: We may collect personal information, such as your name, email address, postal address, phone number, and payment information when you make a purchase.

2.2 Usage Information: We automatically collect certain information about your device, browsing actions, and patterns when you visit our website. This may include your IP address, browser type, and operating system.

2.3 Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our website. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Processing: We use your personal information to process and fulfill your orders, including payment processing, shipping, and order notifications.

3.2 Communication: We may use your email address to send you order updates, newsletters, promotions, and respond to your inquiries.

3.3 Improving Our Services: We analyze usage data to improve our website, product offerings, and customer experience.

3.4 Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our policies.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners and service providers who assist us in operating our website and conducting our business. These partners are contractually obligated to protect your data and use it only for authorized purposes.

5. Your Choices

You have the following rights regarding your personal information:

5.1 Access and Correction: You can access and update your personal information by logging into your account or contacting us at [insert contact email].

5.2 Opting Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in the email or by contacting us.

5.3 Data Deletion: You can request the deletion of your personal information, subject to legal and contractual restrictions.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of online transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page, and the "Last Updated" date will reflect the most recent changes. We encourage you to review this policy periodically to stay informed about our data practices.

Terms and Conditions - 

1. Acceptance of Terms

By accessing and using the Calipokehouse website (the "Website"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Website.

2. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Calipokehouse or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or display any content from this Website without our prior written consent.

3. Products and Pricing

Calipokehouse offers Pokemon cards imported from Japan. We reserve the right to change product offerings, prices, and availability at any time without notice.

4. Orders and Payment

All orders placed on the Website are subject to acceptance. We may refuse or cancel an order for any reason, including but not limited to product availability or errors in pricing. Payment for orders is due at the time of purchase, and we accept various payment methods, as specified on the Website.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at winston@winstontcgllc.com.

Please ensure that you tailor this privacy policy to accurately reflect your specific data handling practices and consult with legal counsel to ensure compliance with applicable privacy laws and regulations.