Frequently Asked Questions
Last Updated: [09/27/2024]
FAQs -
Q: What is Calipokehouse?
A: Calipokehouse is a marketplace for collectors and fans to purchase trading cards that are 100% authentic and your reliable source to grow your valued collection.
Q: What types of trading cards do you sell?
A: We specialize in Japanese and English collectible trading cards, including Pokémon, One Piece, and other TCGs.
Q: How do you ensure the authenticity of your products?
A: All of our products are sourced directly from reputable suppliers, and we guarantee 100% authenticity for every item we sell. Everything we sell on our website will be ship sealed.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods like Apple Pay and Google Pay.
Q: Do you accept returns?
A: Please take a look at our return policy.
Q: What should I do if my order arrives damaged?
A: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage, and we’ll arrange a replacement or refund.
Q: Can I request a specific packaging size for my order?
A: Yes, you can leave a note during checkout if you prefer a specific packaging option, and we will do our best to accommodate.
Q: Do you offer bulk/wholesale pricing for large orders?
A: Yes, we offer special pricing for bulk orders. Please contact us on Instagram: Calipokehouse for more information on wholesale opportunities.
Q: How do I participate in your live stream sales?
A: You can join our live stream sales on TikTok, where we offer exclusive deals and limited-edition products. Follow us on social media to stay updated on live stream schedules.
Q: I'd you like to partner with Calipokehouse, how do I get into contact?
A: Please contact winston@winstontcgllc.com
Q: Where do I go if I have a question not answered here?
A: Please contact support@calipokehouse.com.