Terms and Conditions with Privacy Policy
Last updated: August 19, 2026
This page contains two documents: our Terms and Conditions, which govern your use of our website and your purchases, and our Privacy Policy, which explains how we handle your information. Please read both carefully.
Terms and Conditions
These Terms and Conditions (the “Terms”) govern your access to and use of the Calipokehouse website at calipokehouse.com (the “Website”), operated by Winston TCG LLC (“Calipokehouse,” “we,” “us,” or “our”). By accessing or using the Website, or by placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. Acceptance of Terms
By accessing and using the Website, you confirm that you accept these Terms and agree to comply with them. These Terms should be read alongside our Privacy Policy (below), our Refund Policy, and our Shipping Policy, each of which is incorporated into these Terms by reference.
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase from the Website. If you are under 18, you may use the Website only with the involvement and consent of a parent or legal guardian. By placing an order, you represent that you meet these requirements.
3. Products, Pricing, and Availability
Calipokehouse sells trading cards and related collectibles, including Pokémon, One Piece, Magic: The Gathering, and other trading card game products, a portion of which are imported from Japan. We make every effort to display our products and their prices accurately, but we do not guarantee that product descriptions, images, colors, or other content are error-free, complete, or current. Product images are for illustration and the item you receive may vary slightly. We reserve the right to change our product offerings, prices, and availability at any time without notice, and to limit the quantity of any item purchased.
4. Orders and Payment
All orders placed through the Website are offers to purchase and are subject to our acceptance. We may refuse, cancel, or limit any order for any reason, including product availability, suspected fraud, or errors in pricing or product information. If we cancel an order after payment has been made, we will issue a refund to your original payment method. Payment is due in full at the time of purchase. We accept the payment methods shown at checkout, and you represent that you are authorized to use the payment method you provide. You are responsible for any applicable taxes, duties, or customs fees.
5. Pre-Orders
Some products are offered as pre-orders ahead of their release. Pre-order release dates are estimates provided by manufacturers or distributors and are subject to change or delay beyond our control. Payment for pre-orders is typically collected at the time the order is placed. If a pre-order is significantly delayed or cannot be fulfilled, we will notify you and, where appropriate, offer the option to wait or receive a refund. Pre-order cancellation requests are handled in accordance with our Refund Policy.
6. Shipping and Delivery
Shipping timeframes, destinations, and carrier options are described in our Shipping Policy. Delivery estimates are not guaranteed and may be affected by the carrier, distance, weather, holidays, and other circumstances outside our control. Risk of loss and title for products pass to you upon our delivery of the items to the carrier. We are not responsible for delays, misdelivery, or loss caused by the shipping carrier once an order has left our facility, though we will assist you in tracing a package where we can.
7. Returns and Refunds
Returns and refunds are governed by our Refund Policy. Please review it before making a purchase. Sealed collectible products may be subject to additional conditions given their nature.
8. Intellectual Property
All content on this Website that we own or license — including text, graphics, logos, images, product photography, and software — is the property of Calipokehouse or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, publicly display, or create derivative works from any of this content without our prior written consent.
9. Trademarks and Non-Affiliation
Pokémon, One Piece, Magic: The Gathering, and all related names, logos, characters, and card designs are trademarks and copyrights of their respective owners. Calipokehouse is an independent retailer of authentic trading card products and is not affiliated with, sponsored by, endorsed by, or otherwise associated with The Pokémon Company, Nintendo, Bandai, Wizards of the Coast, or any other rights holder. All such trademarks are used for descriptive and identification purposes only.
10. Acceptable Use
You agree not to use the Website in any way that is unlawful or fraudulent, or that could damage, disable, overburden, or impair the Website or interfere with any other party’s use of it. You agree not to attempt to gain unauthorized access to any part of the Website, other accounts, or any systems or networks connected to the Website.
11. Disclaimer of Warranties
The Website and all products are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be uninterrupted, secure, or error-free.
12. Limitation of Liability
To the fullest extent permitted by law, Calipokehouse and Winston TCG LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, arising out of or related to your use of the Website or the products purchased through it. Our total liability for any claim arising out of or relating to these Terms or your purchase will not exceed the amount you paid for the product giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless Calipokehouse, Winston TCG LLC, and their officers, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of the Website, your breach of these Terms, or your violation of any law or the rights of a third party.
14. Third-Party Links
The Website may contain links to third-party websites or services that we do not own or control, including shipping carriers. We are not responsible for the content, policies, or practices of any third-party sites, and links are provided for your convenience only.
15. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised “Last updated” date and take effect when posted. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.
16. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict-of-laws principles. You agree that any dispute arising out of or relating to these Terms or your use of the Website will be subject to the exclusive jurisdiction of the state and federal courts located in California.
17. Contact Us
If you have questions about these Terms, please contact us:
Winston TCG LLC (Calipokehouse)
660 W Huntington Drive, Floor 1, Arcadia, CA 91006, United States
Email: support@calipokehouse.com
Privacy Policy
1. Introduction
Welcome to Calipokehouse! We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our store and interact with our services. By using our Website and services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information. We may collect personal information — such as your name, email address, postal address, phone number, and payment information — when you make a purchase or opt in to our communications.
2.2 Usage Information. We automatically collect certain information about your device and browsing activity when you visit our Website, which may include your IP address, browser type, and operating system.
2.3 Cookies. We use cookies and similar tracking technologies to improve your browsing experience and understand how you interact with our Website. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
3.1 Order Processing. We use your personal information to process and fulfill your orders, including payment processing, shipping, and order notifications.
3.2 Communication. We may use your email address or phone number (where you have opted in) to send order updates, newsletters, and promotions, and to respond to your inquiries.
3.3 Improving Our Services. We analyze usage data to improve our Website, product offerings, and customer experience.
3.4 Legal Compliance. We may use your information to comply with legal obligations, resolve disputes, and enforce our policies.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners and service providers who help us operate our Website and run our business, and who are contractually obligated to protect your data and use it only for authorized purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The categories described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Your Choices
5.1 Access and Correction. You can access and update your personal information by logging into your account or contacting us at support@calipokehouse.com.
5.2 Opting Out. You can opt out of promotional emails by following the unsubscribe instructions in any such email or by contacting us.
5.3 Data Deletion. You can request deletion of your personal information, subject to legal and contractual restrictions.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page, and the “Last updated” date at the top will reflect the most recent changes. We encourage you to review this policy periodically.
SMS Terms and Conditions
By subscribing to Calipokehouse SMS messaging, you agree to receive text messages from us about the status of your orders, your inquiries, and promotional offers.
- Opt-Out: To stop receiving messages, reply STOP at any time.
- Support: For help, reply HELP or contact us at support@calipokehouse.com.
- Frequency: Message frequency varies.
- Rates: Standard message and data rates may apply.